Call Center Staffing
Specialty staffing and recruiting solutions for call centers and customer service
Call Center Staffing
Call centers provide a critical link between customers and companies, whether answering product inquiries, providing troubleshooting services, taking inbound sales orders, or making outbound calls. Because the demand for talent in these roles has grown over the years, recruiting for these customer-facing roles has become highly competitive.
For this reason, you need a call center staffing partner skilled at recruiting, selecting, and hiring qualified customer service professionals at all levels in operations, sales, customer service, training, human resources, and information technology.Get A Call Center Staffing Quote
Call Center Staffing Specialties
ACA Talent specializes in developing customized recruitment solutions for companies staffing their call centers. From high-volume recruitment designed to streamline time-consuming processes and hire quickly, to headhunting initiatives for executive talent, we can design a program to meet your business objectives.
- Recruitment Process Outsourcing (RPO) solutions for high-volume hiring on an enterprise or project basis
- Seasonal recruitment solutions that fluctuate with your business needs throughout the year
- Executive search services to target strategic hires, from the management through executive levels
- Temporary staffing and temporary-to-hire staffing and workforce solutions for short-term hiring projects
We partner closely with our clients to build a humanized recruiting process that nurtures both the candidate and client experience to create a strong employer brand. Our recruiters don’t rely solely on technology to qualify candidates—we focus on building relationships to understand what makes our candidates tick, and the strengths they would bring to your company. With the principle of humanization as our guiding light, our call center staffing solutions include:
- High-volume recruitment strategies targeting, engaging, and hiring thousands of qualified candidates across a variety of call center roles
- Deep candidate pools fostered by robust sourcing strategies and interview techniques
- Scalable recruitment solutions that adapt to hiring volumes, whether opening a new call center or growing existing headcount
- Optimized recruitment process flow enabling efficiency and cost conservation
- Integrated technology capturing every recruitment activity and minimizing human error
Offering a Wide Range of Call Center Positions & Industries
Our US-based call center staffing team has placed thousands of candidates across the country.
- Vice Presidents of Sales
- Vice Presidents of Operations
- Regional Managers
- Directors of Sales
- Directors of Operations
- Sales Managers
- Operations Managers
- Account Managers
- Account Executives
- Inbound Sales Representatives
- Outbound Sales Representatives
- Customer Service Representatives
- Customer Retention Specialists
- Human Resources
- Help Desk and Information Technology
Our clients include leading organizations in the following industries:
- Cable, Telecommunications, and Wireless
- Marketing and Sales
- Professional Services
In the past, recruiting was very time-consuming. I spend zero time recruiting now that we’re working with ACA Talent. I don’t have to pound the pavement to find people.
— Route Sales Manager, Snack Food Brand
The entire process from the moment you called until the interview had to have been one of the smoothest interactions I have ever had with a recruiter. I don’t think I would have gotten the position without your help.
— Scott J., Outside Sales Representative
I have seen a variety of approaches to marketing new positions in the past month. You have done an outstanding job of giving your client an excellent persona as a future employer, well above the rest! I appreciate the time you have spent with me.
— Sally A., Sales Representative
My recruiter covered every bit of the job and walked me through every step. He was one of the most personable, passionate, and caring recruiters I have ever encountered, and if there was anything I needed, he was just a phone call away.
— Kiel C., Sales Representative
The main reason I accepted the offer was because of my recruiter’s help and support. He understood my situation, and when he spoke, it felt genuine. He didn’t just sell me a dream. He made me feel like I belonged here. Thank you!
— Robert S., Outside Sales Representative
My experience working with my recruiter has been the best. He took his time to walk me through the hiring process, was attentive, and always a phone call away.
— Christian A., Sales Representative
Your knowledge, expertise and personable approach was informative and enlightening. It has been a pleasure speaking with you. I am honored to be selected to represent a company who takes such pride in caring about the customer, and a company with a long, enduring history.
— Laura S., Sales Representative
My recruiter has been a complete joy to work with. She was very attentive, personable, empathetic, competent, knowledgeable, perceptive, and professional! She’s a rock star!
— Mii R., Outside Sales Representative
Your email for candidate preparation is the best I have ever seen. Most people will never go out of their way to suggest such things.
— Michael S., Sales Representative
My recruiter is a true asset. I’ve worked in Sales and Customer Service for over 12 years and it is rare that anybody cares truly about what your needs are. I was super impressed with my recruiter’s sincerity in helping me, and his professionalism throughout the interview process.
— Shalenza C., Sales Representative
My recruiter gives me a tremendous amount of support. I am always excited to meet the candidates he sends because they are all professional and have strong sales backgrounds.
— Residential Sales Manager, Security Firm
From the first call, my recruiter did a most excellent job of interviewing me and finding out what kind of Sales Representatives I was seeking. She took that information and was able to deliver a very strong candidate pool for me to interview. From that pool, I was able to hire three of the candidates for my team.
— District Sales Manager, Security Firm
In the past, recruiting all fell on the sales manager’s shoulders. It used up so much of our time at the expense of running our business. ACA Talent has made it possible for me to focus on my job with little concern over manpower. It’s like pushing the “easy” button with them.
— Regional Sales Manager, Security Firm
My recruiter at ACA Talent intuitively knows what kinds of candidates I want to see, so I don’t have to see four candidates to get to the one that I want.
— Field Sales Manager, Security Firm