Call Center Staffing
Specialty staffing and recruiting solutions for call centers and customer service
Call Center Staffing
Call centers provide a critical link between customers and companies, whether answering product inquiries, providing troubleshooting services, taking inbound sales orders, or making outbound calls. Because the demand for talent in these roles has grown over the years, recruiting for these customer-facing roles has become highly competitive.
For this reason, you need a call center staffing partner skilled at recruiting, selecting, and hiring qualified customer service professionals at all levels in operations, sales, customer service, training, human resources, and information technology.
Get A Call Center Staffing QuoteCall Center Staffing Specialties
ACA Talent specializes in developing customized recruitment solutions for companies staffing their call centers. From high-volume recruitment designed to streamline time-consuming processes and hire quickly, to headhunting initiatives for executive talent, we can design a program to meet your business objectives.
- Recruitment Process Outsourcing (RPO) solutions for high-volume hiring on an enterprise or project basis
- Seasonal recruitment solutions that fluctuate with your business needs throughout the year
- Executive search services to target strategic hires, from the management through executive levels
- Temporary staffing and temporary-to-hire staffing and workforce solutions for short-term hiring projects
We partner closely with our clients to build a humanized recruiting process that nurtures both the candidate and client experience to create a strong employer brand. Our recruiters don’t rely solely on technology to qualify candidates—we focus on building relationships to understand what makes our candidates tick, and the strengths they would bring to your company. With the principle of humanization as our guiding light, our call center staffing solutions include:
- High-volume recruitment strategies targeting, engaging, and hiring thousands of qualified candidates across a variety of call center roles
- Deep candidate pools fostered by robust sourcing strategies and interview techniques
- Scalable recruitment solutions that adapt to hiring volumes, whether opening a new call center or growing existing headcount
- Optimized recruitment process flow enabling efficiency and cost conservation
- Integrated technology capturing every recruitment activity and minimizing human error
Offering a Wide Range of Call Center Positions & Industries
Our US-based call center staffing team has placed thousands of candidates across the country.
- Vice Presidents of Sales
- Vice Presidents of Operations
- Regional Managers
- Directors of Sales
- Directors of Operations
- Sales Managers
- Operations Managers
- Account Managers
- Account Executives
- Inbound Sales Representatives
- Outbound Sales Representatives
- Customer Service Representatives
- Customer Retention Specialists
- Trainers
- Human Resources
- Help Desk and Information Technology
Our clients include leading organizations in the following industries:
- Cable, Telecommunications, and Wireless
- E-Commerce
- Healthcare
- Marketing and Sales
- Professional Services
- Retail
- Security
- Technology