Telecom Recruitment – Sales Recruiting Case Study

Case Study: Focused telecom recruitment project by ACA Talent increases sales headcount by 74% for a telecommunications leader

Recruiting Challenge:

Telecom recruitment is rapidly becoming one of the most challenging areas of talent acquisition. With the industry’s increasing complexity and competition comes a demand for highly skilled talent.

For these reasons, this leading telecommunications firm was challenged with growing its door-to-door sales headcount in Florida. They needed experienced sales talent who could generate new business and expand the company’s footprint across multiple territories.

ACA Talent’s RPO specialty in high-volume, door-to-door sales recruitment and proven record of success was a natural fit. The client engaged with ACA Talent to drive recruitment volume, improve candidate quality, and meet headcount goals.

Here’s a snapshot of how ACA Talent’s telecom recruitment project met those goals.


  • Experienced recruitment team: ACA Talent created a dedicated telecom recruitment team of sales recruiters, along with a team lead to execute client deliverables. Not only were our recruiters responsible for sourcing and interviewing candidates, they were tasked with creating a memorable, humanized candidate experience. The team used email to convey important information to candidates, but telephone conversations helped build relationships and prevented unnecessary fall out.
  • High-volume sourcing, screening and interviewing strategies: Meeting headcount was critical to success. ACA Talent developed a high-volume sourcing, screening, and interviewing model which included scheduling qualified candidates for pre-determined interview days. This eliminated friction with scheduling candidates and hiring managers, and reduced potential for candidate fall out prior to the interview date.
  • In-depth interviewing: With quality as the key factor in the program’s success, all candidates were carefully evaluated for experience and fit. ACA Talent’s detailed interview process included in-depth resume reviews and behavioral interviewing techniques. Candidates were qualified based on sales experience, business acumen, and cultural fit.


43% conversion rate from interview to offer:

Because the hiring process involved multiple interviews and an assessment, ACA Talent’s team focused on submitting quality candidates.

74% increase in headcount:

Our dedicated telecom recruitment team improved the headcount of sales representatives in project markets by up to 74%.

By improving candidate quality and shortening the hiring process, our team was able to increase door-to-door sales staffing numbers and consequently revenues in RPO project markets.

Get Telecom Recruitment Information

Telecom Clients

Telecom Sales Recruiting Specialties

  • Business-to-Business Sales
  • Commercial Sales
  • Direct Sales
  • Door-to-Door Sales
  • Industrial Sales
  • Inside Sales
  • Outside Sales
  • Retail Sales Representatives
  • Sales Engineers
  • Industry Leading Companies Trust ACA Talent


  • My experience working with my recruiter has been the best. He took his time to walk me through the hiring process, was attentive, and always a phone call away.

    — Christian A., Sales Representative
  • Your knowledge, expertise and personable approach was informative and enlightening. It has been a pleasure speaking with you. I am honored to be selected to represent a company who takes such pride in caring about the customer, and a company with a long, enduring history.

    — Laura S., Sales Representative
  • My recruiter has been a complete joy to work with. She was very attentive, personable, empathetic, competent, knowledgeable, perceptive, and professional! She’s a rock star!

    — Mii R., Outside Sales Representative
  • Your email for candidate preparation is the best I have ever seen. Most people will never go out of their way to suggest such things.

    — Michael S., Sales Representative
  • My recruiter is a true asset. I’ve worked in Sales and Customer Service for over 12 years and it is rare that anybody cares truly about what your needs are. I was super impressed with my recruiter’s sincerity in helping me, and his professionalism throughout the interview process.

    — Shalenza C., Sales Representative
  • My recruiter gives me a tremendous amount of support. I am always excited to meet the candidates he sends because they are all professional and have strong sales backgrounds.

    — Residential Sales Manager, Security Firm
  • From the first call, my recruiter did a most excellent job of interviewing me and finding out what kind of Sales Representatives I was seeking. She took that information and was able to deliver a very strong candidate pool for me to interview. From that pool, I was able to hire three of the candidates for my team.

    — District Sales Manager, Security Firm
  • In the past, recruiting all fell on the sales manager’s shoulders. It used up so much of our time at the expense of running our business. ACA Talent has made it possible for me to focus on my job with little concern over manpower. It’s like pushing the “easy” button with them.

    — Regional Sales Manager, Security Firm
  • My recruiter at ACA Talent intuitively knows what kinds of candidates I want to see, so I don’t have to see four candidates to get to the one that I want.

    — Field Sales Manager, Security Firm
  • In the past, recruiting was very time-consuming. I spend zero time recruiting now that we’re working with ACA Talent. I don’t have to pound the pavement to find people.

    — Route Sales Manager, Snack Food Brand
  • The entire process from the moment you called until the interview had to have been one of the smoothest interactions I have ever had with a recruiter. I don’t think I would have gotten the position without your help.

    — Scott J., Outside Sales Representative
  • I have seen a variety of approaches to marketing new positions in the past month. You have done an outstanding job of giving your client an excellent persona as a future employer, well above the rest! I appreciate the time you have spent with me.

    — Sally A., Sales Representative
  • My recruiter covered every bit of the job and walked me through every step. He was one of the most personable, passionate, and caring recruiters I have ever encountered, and if there was anything I needed, he was just a phone call away.

    — Kiel C., Sales Representative
  • The main reason I accepted the offer was because of my recruiter’s help and support. He understood my situation, and when he spoke, it felt genuine. He didn’t just sell me a dream. He made me feel like I belonged here. Thank you!

    — Robert S., Outside Sales Representative
All testimonials
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